Honestly, you can get away with quite a lot if you’re just nice to people. I always have good experiences with customer service and I feel like it’s because I try to be kind and to treat them like fellow individuals-also-just-trying-to-get-by-in-life.
It used to work all the time. Companies actually care about customer service ratings. In the past decade or some, there’s been a shift to customer service closing calls earlier and saving money. A lot of places either don’t have competition anymore or their parent company owns the competition so they don’t really worry so much about customer retention.
It really depends. If the individual you’re talking to is able to do something for you, it’s much more important what that individual perceives than how that company as a whole operates.
Honestly, you can get away with quite a lot if you’re just nice to people. I always have good experiences with customer service and I feel like it’s because I try to be kind and to treat them like fellow individuals-also-just-trying-to-get-by-in-life.
It used to work all the time. Companies actually care about customer service ratings. In the past decade or some, there’s been a shift to customer service closing calls earlier and saving money. A lot of places either don’t have competition anymore or their parent company owns the competition so they don’t really worry so much about customer retention.
It really depends. If the individual you’re talking to is able to do something for you, it’s much more important what that individual perceives than how that company as a whole operates.
I agree entirely. Those agents with… well agency are becoming a bit more rare :)
❤️