I’m in this picture, and not as part of the crowd :/

Have my upvote.

I have a Boox for when I want a bigger screen, and a Hisense touch (I think that’s the model). I like them both a lot. The Hisense device is also a HiFi audio player which is nice.

I am fairly confident my friend and I both accounted for this when trying to log in. I remember dealing with exactly that when I made my account. It could still be the issue, and I just directed us both to the wrong set of credentials, but the fact the password reset request also threw an error is interesting.