Doing these things is not easy and they take a lot of time and effort. But from a short look at the article it seems that there were issues with expectations:

the officials were running into formatting issues such as blank pages when opening Office documents in Collabora and vice versa

Like what do you expect when using an ODF first tool for OpenXML (Microsoft Office) documents? Euro-Office would be a better fit, from my ONLYOFFICE experience. It’s not perfect but it’s the more drop-in solution for their use case. It’s sad that this has come to an end because of what a good, experienced Linux user could tell them even before they began.

I thought its possible on reddit too? Good catch, a wrote this angry and tired and I use an app that I’m not familiar with. Great time!

it’s InTeRnAtIoNaL - yes, and I’m in the EU, noone cares…

Yeah, one thing is a bank or a government and another is this… Everyone and their mother will have my id and I have to believe it will be safe?

What about the kids? How is their data protected with these systems where security it quite often an afterthought?

Also - they apparently think I’m a kid, why are they still serving me targetted ads? “What about the kids”?

There also not safe, but we’re very sorry for the leak which got the IDs of 10 000 of our customers.

Didn’t Pesona even get caught in a lie just like this in the past?

I wouldn’t really put it like that. There a reason many people who just don’t understand it.

I bought a lock for my house. A professional locksmith can easily call me a dumb fuck for choosing that one but with the knowledge I had I chose the best option I could think of.

Sadly there’s nothing many people in the communities here. I would live fo vet rid of it completely but it doesn’t seem that I’d be able to get as much help here, e.g. about my motorbike, as on reddit - it has a dedicated community there with quite a lot of people wich sadly isn’t happening any time soon here.