I’ve never had an office job and I’ve always wondered what it is a typical cubicle worker actually does in their day-to-day. When your boss assigns you a “project”, what kind of stuff might it entail? Is it usually putting together some kind of report or presentation? I hear it’s a lot of responding to emails and attending meetings, but emails and meetings about what, finances?
I know it’ll probably be largely dependent on what department you work in and that there are specific office jobs like data-entry where you’re inputting information into a computer system all day long, HR handles internal affairs, and managers are supposed to delegate tasks and ensure they’re being completed on time. But if your job is basically what we see in Office Space, what does that actually look like hour-by-hour?
Be engineer, draw pictures with numbers next to it that mean that your picture is important. Give picture to someone who agrees that your picture is important and presses on your picture with a stamp. Then give your picture to people that don’t work at desks to make a thing that looks like your important picture.
Milton is that you?
Depends who’s looking
Hour by hour, my job evolved from taking calls from clients who owed us money, to then answering questions from agents who weren’t as skilled at it as I was.
In the process of being promoted, I was asked to join a daily meeting of over 100 people talking about the issues affecting our department.
Once in a great while, something came up in that meeting that gave me the heads up to prevent chaos in our department and stress to members.
There’s a whole shitload of cogs turning in modern corporations. There’s also a huge danger of people leaving and nobody understanding why the cogs are there.
I work in an office as a network administrator. Largely my day to day is a meeting every morning to go over what everyone is doing for the day, then looking through and responding to all the alerts that came up from all the servers I manage(things like failing backups, unexpected reboots, stopped services, strange login behavior, etc)
Then, if I still have time in the day, I put time towards some of the long term projects I have which largely consists of finding things that can be automated and scripting up solutions to that
In Office Space the main character seems like some kind of analyst, maybe a project manager who makes sure things are getting done as planned and addresses. The other two guys from the office were software developers if I remember correctly. The annoyimg lady answering phones was a receptionist.
So it varies widely depending on what needs to be done and who it is assigned to. I have worked in the same IT department for over 15 years and had four different positions working with the same large software systems doing very different work (help desk, testing, requirements, project management). I interact with security people, administrative assistants, and even directors as part of the work.
‘Office work’ is more of a description of the location and setting than the work itself.
there’s a billing dept in my company. i assume they handle billing. they have an office. they sit at desks a lot. they make calls and verify insurance and process payments and whatnot.
I have a friend who is a software dude. i dunno what he does but I’m assuming it involves offices, desks, and software.
Today I have…
- spoken to a team member under my supervision about their workflow (30m)
- reviewed applicants for a role on my team (15m)
- prepared some financial reports for a client (1h)
- prepared some financial forms for that client (1h)
- figured out the right methodology for a complex letter for that client (30m)
- drafted a complex financial / legal letter for that client (1h)
- felt stressed about this client’s situation (45m)
- applied a check list to this client’s project (30m)
- reviewed and attended to some emails (30m)
It’s time for lunch now.
I am an IT technician, I get paid to solve problems.
A user can’t send emails? I’ll check the logs and error messges, find the problem and is I am allowed to, solved the problem.
Oh, we need to setup up a new firewall rule?
Ok, I’ll log on to the Palo Alto appliance and have a look at the logs.
We need to configure our systems so that we get our logo as the avatar of sent emails?
Ok, I have no idea on how to do that, so I’ll start googling, ah it is all BIMI, and shit, I need to speak with legal, and set up a new certificate vendor? Crap… Shit, our logo isn’t actually trademarked? What? Fuck, we need to do a DORA check on the certificate vendor? Crap…
I’m still not convinced the BIMI is all that useful as email security. Feels more like a marketing exercise to me but I am in an exclusively B2B org so it probaly doesn’t matter as much.
Oh I saw something where they demonstrated there’s zero security to BIMI, so it’s just a B2B scam to invent a new thing to charge their business customers for. I’ll see if I can find it
Edit: so on a quick skim Google’s fix was literally to require valid DKIM to use BIMI so BIMI is still pretty useless as a security tool, but probably can be effective at getting organizations to actually setup proper email security
Oh, I absolutely agree, but it is what the guys upstairs want…
Engineer here. You’re salaried but treated like an hourly employee. You get paid to work 40 hours a week but get “told” that working less than 45-50 hours a week makes you a slacker. Your exempt which means you don’t get a mandatory 30 minute unpaid lunch or a paid 15 minute break every 4 hours. Vacation time is normally unlimited but requires manager approval so if you get the old “boomer” type that drank the corporate cool aid, good luck getting any more than 2 weeks worth approved regardless of years at company.
Sorry I digress, My job starts at 8:00 but I slide in to the daily standup at around 8:10. No one notices or cares. Afterwards, I get a cup of coffee, catch up on vital correspondence and questions from overseas coworkers. It’s sometime between 8:30 and 9:45 That I realize the Bangalore Software team sent out an emergency meeting at 11PM last night for 5AM This morning. “Oh well” I think to myself and sip on my coffee catching up on what I missed. Turns out one of them forgot to plug in a machine. They crack me up.
From 9:45 to 10:00, I have conditioned my body to take a shit. I time it for exactly 10 minutes. My second one is precisely times for between 4:00PM and 4:15PM. I figure those two times are freebies to my 9.5 hour forced work schedule. Upon returning, from my “break” I begin to actually work.
I design things using CAD software cool stuff. I am content by 10:10AM I have my headphones on, I am doing what I actually went to school for. I begin to think this is entirely worth all the other stuff I put up with. I get in the zone and time flies.
Its, 10:25AM. There was an emergency on the production floor. They tell me its a problem they have never seen before. They assure me they have taken all the proper diagnostic steps have been taken and I need to look at whats wrong to prevent a line stop.
I think, “its go time” I follow the techs down to the line and start diagnosing the problem. In no time at all, I find that they never checked the test wiring despite that being like in the first 5 steps of diagnosing a problem. I head back to my desk. Its 2PM by now, I microwave my lunch and work through it. Distractions happen maybe I get an accumulated total of an hour or two of design work done before its 6PM and I head home.
Yup…… You could tell me to switch jobs but every company I work for in my line of work is just like this.
It really varies too much between industries to give a single answer. Someone at an insurance company is going to be doing something vastly different than an accountant, and they’ll be different from an architect (though only part of what architects do is in the office).
That being said, office work for the average worker, as in a salaried or hourly worker with a fairly rigidly defined job description, is usually going to be paperwork, even though there’s not always paper involved.
It’s taking information and moving it around, in one way or another.
As an example, one of my exes worked for a company that handles employee benefits, investments, and other services to other companies. Lets say a worker has an IRA, gets a nice insurance policy, and there’s a pension fund.
Her job is to take data from the company that contracted with the company she worked for, enter that data into the system in an properly formatted way, run calculations, then trigger the appropriate funds being moved from one account to another. No meetings unless something goes wrong. It’s all day data entry and management.
Now, before that job, she worked at a tax service under a CPA. She would get actual paper back then. Receipts, forms, and look for deductions for the client, then print out the church correct tax form, have the client sign it, then send it off. She would finish one, then start the next, all day long during tax season. Off season, she would be receiving accounting records from clients and entering them into the system of the company she worked for, and process things like withholding.
Pretty much, neither of those jobs required leaving the desk her entire shift.
Now, my best friend runs a department at a community college. He leaves the actual desk frequently. There’s meeting with his superiors, meetings with his underlings, meetings with vendors, budgeting work, orders, policy decisions, disciplinary decisions, and the list keeps on going.
My best friend’s husband was a flunky at architectural firm. When he was on a project, his job was drafting designs per specifications given to him. It required doing some oh the work, meeting with the architect, then changing anything per their decisions, or finalizing those plans. From there, once plans were ready to be used by someone to build something, he would essentially coordinate between contractors and his office to troubleshoot any snags with things like permits, supply issues, etc. So it was usually a lot of desk with work over a few weeks or months, then weeks or months barely at a desk, but still mostly in office.
Myself, I never had a long term office job. But, during recovery from a work related injury, I was pulled into the office of the home health company I worked for. My injury precluded patient care, but I was okay for light duty.
I was placed in staffing. I would roll in early, about 6 AM, and check for any call-ins. That would be employees needing to have their case covered by someone else for whatever reason. I would call other caregivers based on availability, proximity to the patient, and hours already worked. The last one was to avoid overtime unless absolutely necessary.
The software used, I would type in the name, and their details would pop up with their address, phone number, and current schedule. Same with the patient.
The first step for me was always to check the patient’s location, because that let me filter out people on the list as available by proximity before anything else, since I would have to just go down the list. I’d enter a name, check the location, and decide who to short list. Once I had the short list, I’d verify they were not going into OT, and start calling, with priority given to employees that had requested more hours.
Most of the time, a call-in would take fifteen to twenty minutes to resolve.
Once the morning run was over, it would be time for a quick coffee and come back to handle any afternoon call-ins in the same way. Have lunch, then repeat for evening/night call-ins.
During the few months I was doing it, most of the time, that was handled by maybe 2 or 3 in the afternoon. Some days it was all handled before lunch, and very occasionally by the time the coffee break was available. Very variable because there are days when folks just didn’t call in as much. And there were days it was crazy, particularly when there’d be something like a bad flu run through local schools and the parents would either catch it, or need to take care of their kids.
But, usually, the afternoons were either straight up bullshitting with the ladies in the office (not flirting or messing with, just swapping healthcare war stories), or helping with sorting out patient intake and/or prioritizing staffing for new patients. A new patient means you either shuffle staff around, hire new caregivers, or break it to the bosslady that someone is going to need overtime until the other options could happen. Since I knew pretty much everyone, I was good at figuring out who would be a good pick for a patient’s needs.
A few times, I did some of the initial onboarding for new caregivers. Get them the employee handbook, introduce them around, talk about expectations, that kind of happy horseshit.
Tbh, I liked it most days, but not as much as patient care. Don’t think I could have done it for years or anything, but as a temporary thing, it was nice.
See? Totally different daily routines and work between industries.
Office work is largely paperwork, even if very little is on actual paper nowadays. Much of the work involves creating records or communicating with others to get things done. A salesperson will try to find clients for the product or service. They’ll typically create a record of customers or prospects with their contact information and notes about the negotiation. They’ll create a formal quotation or estimate for the customer and if the customer wants to move forward they’ll create an order confirmation. That document will trigger some other department to fulfill the order, either by providing a service or product to the customer. A work order might be provided to a service technician specifying what work is to be done and where. If a product needs to be delivered a picking slip might be created to tell someone in a warehouse where to get the product and how many to get. Once it’s been picked the product will go to the shipping department to be packed and shipped. An item fulfillment will be created saying what items were packed, how many, and what the tracking number is. Once the order is fulfilled an invoice will be created. If the customer paid in advance the payment will get applied to the invoice automatically or by someone in the accounting department. If the customer is on credit terms they’ll be sent the invoice with instructions on how to pay and when payment is due.
There are so many steps like this. The records help the business plan. They know how many parts and supplies to order. They can track if they’re selling more or less than forecast, if they need to place a rush order for more parts, ask people to work overtime or hire more employees. If something starts costing more they can look to see if they need to raise prices or redesign the product to use a different component, or find an alternate source. At the end of the day, it all comes down to accounting, making sure the company is generating enough income to pay the bills, suppliers, and employees, and hopefully make a profit.
I work in data refinement. I stare at numbers until I find some that feel scary. Than I put those in a bin.
It’s all mysterious and important, I assume?
I reengineer business processes based on best practices and state of the art technologies and methods.
Riding along with OP’s curiosity, what does that actually mean? What’s an example of a business process which you reengineered?
OK I’ll give you a translation of the bullshit bingo:
- Reengineer business processes: dragging ancient, obsolete systems and processes into the current time.
- Best practices: I can tie my own shoelaces and eat with a knife and fork without stabbing myself in the face.
- State of the art technologies: we use computers.
I’m fairly sure it’s just a joke comment.
While it’s certainly facetious and a bunch of bullshit bingo, it does actually describe what I do, albeit in management speak.
I work as a programmer, we get a feature request from a customer that passes through a lot of stages (billing, scheduling, architecture, etc). When it gets to me it’s a simple “it’s now x, it should be y, this is done when a, b and c”. I then go through and change or add code until everything is achieved, it’s then tested and out it goes. Rinse and repeat.
I’m a translator. I translate everything you can possibly think of. HSE documents, emails to illicit lovers, websites, I’m your person.