• BilSabab@lemmy.world
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    1 year ago

    my favorite kind of hidden fees is when a client pushes a revision clause into a contract for research projects (read: fudge the numbers to their vision of the world) but during legal back and forth the per hour rate for revisions emerges and the client totally misses it and then benign 5k small-scale project gets an extra 10k price tag because those “can we present data with slightly different dimensions?” add up real fast and tough shit.

  • reddig33@lemmy.world
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    1 year ago

    Note to our restaurant: Due to unnecessary 5% surcharges, we will no longer be eating here.

  • modus@lemmy.world
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    1 year ago

    I bet they also have suggested tip amounts of 25, 30 and 50 percent at the bottom of the bill.

  • invertedspear@lemmy.zip
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    1 year ago

    This has become all too common strong here, so now every time one of the restaurants I used to frequent does this I follow a 4 step process. 1 tell the manager what the next steps will be and they can avoid them by removing the fee, permanently, not just this one time. 2 a detailed 1-star review on any app I can, at least Google Maps and Yelp. 3 me and my family of 4 never returning. 4 a ban from the non-profit I’m involved in that does monthly “family dine out nights” with local business in exchange for a cut of their profits, this represents dozens to more than a hundred families of lost business.

    I’m one person, and alone these steps probably mean very little to this business. But if even a quarter of their customers do the same, that policy will change. I’m sure I sound like the male version of a Karen to them, but I don’t make a scene, just vote with my dollar and encourage as many people as I can to do the same, while making sure the business knows exactly why.

    So far one of the dozen or so places that did this dropped the policy, so they get my business again, at least they’re a possibility on the rare nights we can afford to eat out anymore.

  • MehBlah@lemmy.world
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    1 year ago

    We have raised prices by 5% to avoid having to update all the menus we will just add it to the bottom line.

  • Limonene@lemmy.world
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    1 year ago

    I once went to a restaurant that charged a 5% fee for paying by credit card. They only accepted credit cards.

    I think it’s illegal, but how could I enforce this?

    • BussyGyatt@feddit.org
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      1 year ago

      “Legal tender for all debts public and private” is a guarantee backed by the treasury. if you owe the restaurant a debt, they are legally obligated to accept cash tender. Note that you have to actually owe them, you can’t demand they accept cash tender up front, they have the right to refuse the terms of sale. if you can successfully argue their card only policy was not successfully communicated, then you have a case. I ANAL.

    • dual_sport_dork 🐧🗡️@lemmy.world
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      1 year ago

      I might say this could be a temporary way around having to pay to get all your menus reprinted, but these doofuses appear to have printed it directly on the menu. So yeah, they can get fucked with an egg beater.

  • UnderpantsWeevil@lemmy.world
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    1 year ago

    Great way to lose customers.

    You gotta raise prices? Raise prices. But nobody likes getting random extras at the end of their bills.

  • DarkFuture@lemmy.world
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    1 year ago

    Welcome to New America. Expect to start seeing fees like this literally everywhere you go.

    Voting (or not) has consequences.

  • nathanjent@programming.dev
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    1 year ago

    The deli at my local grocery store sets out pre-sliced meats so we can avoid waiting. They started flipping the packages over to hide the price recently due to the price increase.

    • Tilgare@lemmy.world
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      1 year ago

      Not everything is a conspiracy. The presliced lunch meat trays are labeled with what is in them, they’re meant to be shown product forward, not scale label first.

      • elevenbones@sh.itjust.works
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        1 year ago

        Very smart guy. I wonder why they used to display them other side up, and only changed it when they raised the prices? Hmm 🤦‍♀️

  • mycodesucks@lemmy.world
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    1 year ago

    I actually kind of appreciate this.

    This is like separating out the tax from the total in the US. If the price is the price, you just get used to it.

    If you see the increased prices as a surcharge, broken out, the suppliers don’t get away with their price increases. You have to see it looking you in the face every time. Maybe it’ll motivate people to action.

      • mycodesucks@lemmy.world
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        1 year ago

        I didn’t imply it was. The fact we’re in the middle of it doesn’t make the idea bad.

        They can decide to stop doing the work of normalizing prices increases on behalf of their suppliers any time they choose.

        • jacksilver@lemmy.world
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          1 year ago

          Just to help you understand the downvotes.

          Inflationary and deflationary events are constantly occurring, as in everyday. We had a big inflation spike during covid, but that inflation is now just part of the price.

          Hiding increased costs in a surcharge just hides how much the meal actually costs.

        • skisnow@lemmy.ca
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          1 year ago

          I didn’t imply it was. The fact we’re in the middle of it doesn’t make the idea bad.

          “The middle” suggests you think there’s a start and possibly an end. Otherwise the price of a burger would be 5c plus a 20,000% inflation surcharge.

    • adhocfungus@midwest.social
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      1 year ago

      I don’t know if you’re joking or if it’s just a cultural thing, but this was legitimately my first thought too. Many places already add a surcharge for cards, so disincentivizing checks seemed normal to my mind.

      Then I realized they meant “check” as in “bill” and they just wanted to hide inflation increases.

    • Ŝan • 𐑖ƨɤ@piefed.zip
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      1 year ago

      “Check.”

      As in, “check, please.” Germans and French both ask for “the total”, but if þe States, at least, you ask for þe check. Your spelling of cheque makes me believe you’re not from þe US; how do you ask “l’addition, s’il vous plaît” colloquially?

  • obsoleteacct@lemmy.zip
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    1 year ago

    Not to make excuses for this, because it’s not fair to customer, and it’s bait and switch pricing IMO… but I understand how you could get there. Sorry this is long winded.

    Based on the “thank you for your support”, and their clearly not having a legal department, my guess is this is a small business. Prices have swung so wildly in the US in 2025 it’s basically unmanageable without a dedicated team.

    For example in August of 2024 the price for a lb of coffee according the US Bureau of Labor Statistics was $6.31. In August of 2025 it was $8.87. That’s a 40% increase in one calendar year. https://fred.stlouisfed.org/series/APU0000717311

    Eggs were $3.20 a dozen in Aug. of '24, but by March of '25 they were $6.22 that’s a 94% increase in 7 months. Then they crashed back down to 3.58 (a 42.44% decrease) by August. https://fred.stlouisfed.org/series/APU0000708111

    Now for the sake of a practical example, here’s a pretty typical menu for a family diner in New Jersey. It’s 11 pages. Maybe 20 items per page. Each item may have 5 to 10 ingredients.
    https://www.pomptonqueendiner.com/menu_main/

    • You can either try to recalculate all of that every week or two based on tariffs, inflation, bird flu, etc… then reprint and spiral bind 50 to 100, 11-page menus (technically 6 laminated front and back).
    • You can overhaul your business model to be leaner, but maybe lose some customers.
    • Or you can try to guestimate a number you think you and your customers can live with and distribute your gains and losses across the whole menu and reprint one page with a fee (hopefully) once.

    It’s a shit sandwich. I don’t think this was a good solution, but I don’t think a lot of small businesses (or consumers) have good solutions these days. McDonalds has a procurement team, and can lock in terms with their vendors a year in advance. They can update prices on digital menu boards on the fly. They can handle these things pretty easily. Your local greasy spoon may not.

    I’d personally weigh whether I think this place and the people who run it are maliciously trying to exploit me or just find a way to get by selling cheese burgers and eggs in this economy.

    • Taldan@lemmy.world
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      1 year ago

      As a restaurant owner, I disagree. It’s shitty of them to charge a hidden fee like this

      1. It’s really easy to update prices. Sysco, the bulk supplier of >70% of US restaurants, provides a very easy tool that can update your prices automatically based on increased wholesale price. US Foods has a similar tool

      2. The biggest pain in the ass there is printing new menus. If you’re doing 1 page, the whole thing really isn’t any worse. Dealing with shitty printers is the real nuisance. Maybe if it were a sticky note on the menu or something, I could understand it. If they’re re-printing the menu, it’s bullshit

      3. It’s shitty to those of us that are honest. Customers will see another pizza place selling larges for $15.49, and my prices at $16 and go with the other one because it’s cheaper, despite the fact that after the 5% mine is cheaper. Seriously, I’ve had customers tell me that type of thing

      I don’t want to do the hidden fees, because I hate them personally, but I know I’m giving up some sales not tacking on some bullshit charge


      Related rant: For DSP delivery, like Doordash, I charge regular menu price, but charge $3.50 for delivery. I know I’d get more marking up the menu 20-30% and offering “free” delivery. I can see the cart abandonment rate. I hate the dishonest business model though

      • ℍ𝕂-𝟞𝟝@sopuli.xyz
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        1 year ago

        I love that you try to run a honest business, it’s rare to see nowadays. But:

        Sysco, the bulk supplier of >70% of US restaurants

        Has the US completely given up on this market competition thing? Why is that in every US market, there are 1-3 players with 70-90% market share? I mean based on this, the only thing you need for inflation to spike is for companies like Sysco to raise prices.